:root{color-scheme:light;--bg: #f2f4f7;--bg-elev: #ffffff;--surface-subtle: #f8fafc;--ink: #1f2933;--muted: #5d6b7a;--line: #d9e0e8;--accent: #a97908;--accent-soft: #faf4e4;--brand-900: #102b45;--brand: #16324f;--brand-700: #1e4268;--brand-soft: #e8eef5;--ok: #1e7d4f;--danger: #b3363f;--warn: #92610a;--info: #2563eb;--radius-sm: 6px;--radius: 10px;--radius-lg: 14px;--shadow-xs: 0 1px 2px rgba(16, 43, 69, .05);--shadow-sm: 0 1px 3px rgba(16, 43, 69, .07);--shadow-md: 0 8px 24px rgba(16, 43, 69, .09);--font: "Public Sans", system-ui, sans-serif;--display: "Lora", Georgia, serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--font);color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}a{color:inherit;text-decoration:none}.app-shell{display:grid;grid-template-columns:232px 1fr;height:100%}.app-aside{background:var(--brand);color:#e8eef5;padding:20px 16px;display:flex;flex-direction:column;gap:18px}.side-brand{display:flex;align-items:center;gap:10px;padding:4px 8px 18px;border-bottom:1px solid rgba(255,255,255,.12);margin-bottom:8px}.side-brand strong{display:block;color:#fff;font:700 15px/1.2 var(--display)}.side-brand small{display:block;margin-top:3px;color:#b8c7d6;font-size:10px}.brand-mark{position:relative;width:30px;height:30px;flex:none;border-radius:7px;background:#fff}.brand-mark:after{content:"";position:absolute;top:8px;right:8px;bottom:8px;left:8px;border:2px solid var(--brand);border-radius:3px}.app-nav{display:grid;gap:4px}.app-nav a{padding:10px 12px;border-radius:8px;color:#c5d0dc;font-size:.95rem}.app-nav a.active,.app-nav a:hover{background:#ffffff14;color:#fff}.app-nav a.active{box-shadow:inset 3px 0 0 var(--accent);background:#ffffff24;font-weight:600}.app-user{margin-top:auto;display:grid;gap:6px;font-size:.85rem;color:#a8b6c5}.app-user strong{color:#fff}.user-chip{display:flex;align-items:center;gap:9px}.user-chip span{display:block;margin-top:2px;color:#b8c7d6;font-size:11px}.logout-button{width:100%;color:#e8eef5;border-color:#ffffff3d;background:transparent}.logout-button:hover:not(:disabled){color:#fff;background:#ffffff14;border-color:#fff6}.app-content{min-width:0;min-height:0;display:flex;flex-direction:column}.app-topbar{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 22px;border-bottom:1px solid var(--line);background:#fff;flex:none}.app-topbar h2{margin:0;color:var(--brand);font:700 16px/1.2 var(--display)}.app-main{flex:1;min-width:0;min-height:0;overflow:auto;padding:20px 24px 40px}.app-main-flush{padding:0;overflow:hidden}.menu-button{display:none;width:38px;height:38px;padding:9px;border:1px solid var(--line);border-radius:8px;background:#fff}.menu-button span{display:block;height:2px;margin:4px 0;border-radius:2px;background:var(--brand)}.nav-backdrop{display:none}.page-title{font-family:var(--display);font-size:1.85rem;margin:0 0 4px}.page-sub{margin:0 0 20px;color:var(--muted)}.panel{background:var(--bg-elev);border:1px solid var(--line);border-radius:var(--radius);padding:16px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:20px}.kpi{background:var(--bg-elev);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px}.kpi span{display:block;color:var(--muted);font-size:.85rem}.kpi strong{font-size:1.6rem;font-family:var(--display)}.btn{border:0;border-radius:10px;padding:10px 14px;background:var(--ink);color:#fff;font-weight:700;cursor:pointer}.btn.secondary{background:transparent;color:var(--muted);border:1px solid var(--line)}.btn:disabled{opacity:.6;cursor:default}.input,.textarea,.select{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:#fff}.table{width:100%;border-collapse:collapse;font-size:.92rem}.table th,.table td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--line)}.table tr{cursor:pointer}.table tr:hover,.table tr.active{background:#f8fafc}.inbox{display:grid;grid-template-columns:320px 1fr;gap:12px;min-height:70vh}.thread{display:flex;flex-direction:column;gap:10px;max-height:52vh;overflow:auto;padding:8px 0}.bubble{max-width:75%;padding:10px 12px;border-radius:12px;white-space:pre-wrap;font-size:.95rem}.bubble.in{background:#e8eef5;align-self:flex-start}.bubble.out{background:#faf4e4;align-self:flex-end}.composer{display:flex;gap:8px;margin-top:auto}.muted{color:var(--muted)}.err{color:var(--danger)}.ok{color:var(--ok)}.stack{display:grid;gap:12px}.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.status-banner{display:grid;gap:4px;padding:12px 14px;border-radius:10px;border:1px solid var(--line)}.ok-banner{background:#eaf6ef;border-color:#b7dfc8;color:var(--ok)}.ok-banner .muted{color:#3d6b52}:focus-visible{outline:3px solid rgba(30,66,104,.24);outline-offset:2px}.eyebrow{margin:0 0 6px;color:var(--accent);font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase}.page-header{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:18px}.page-header .page-sub{margin-bottom:0}.page-actions,.panel-actions,.toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.panel{padding:0;box-shadow:var(--shadow-xs);overflow:hidden}.panel-header{min-height:48px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line);color:var(--brand);font-size:14px;font-weight:700}.panel-body{padding:16px}.button{min-height:42px;display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 14px;border:1px solid transparent;border-radius:8px;font:700 13px/1 var(--font);cursor:pointer;transition:transform .15s ease,background .15s ease,border-color .15s ease,box-shadow .15s ease}.button:active{transform:scale(.985)}a.button{text-decoration:none}.button:disabled{opacity:.58;cursor:not-allowed;transform:none}.button-primary{background:var(--brand);color:#fff;box-shadow:var(--shadow-sm)}.button-primary:hover:not(:disabled){background:var(--brand-700);box-shadow:var(--shadow-md)}.button-secondary{border-color:var(--line);background:#fff;color:var(--brand)}.button-secondary:hover:not(:disabled),.button-ghost:hover:not(:disabled){background:var(--brand-soft);border-color:#bdcad7}.button-ghost{background:var(--surface-subtle);border-color:transparent;color:var(--brand)}.button-danger{background:var(--danger);color:#fff}.badge{display:inline-flex;align-items:center;gap:6px;width:fit-content;padding:4px 9px;border:1px solid var(--line);border-radius:999px;background:var(--surface-subtle);color:var(--muted);font-size:11px;font-weight:700;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.badge-success{color:var(--ok);border-color:#bfdccd;background:#ecf7f1}.badge-warning{color:var(--warn);border-color:#e4d3ae;background:#faf4e4}.badge-danger{color:var(--danger);border-color:#ebc3c6;background:#fdf0f1}.badge-info{color:var(--info);border-color:#bfd1f8;background:#eef4ff}.field{display:grid;gap:6px}.field-label{color:var(--ink);font-size:13px;font-weight:600}.field-hint,.field-error{font-size:12px;color:var(--muted)}.field-error{color:var(--danger)}.input,.textarea,.select{min-height:42px;border-radius:8px;background:#fff;color:var(--ink);transition:border-color .15s ease,box-shadow .15s ease}.input:focus,.textarea:focus,.select:focus{outline:0;border-color:var(--brand-700);box-shadow:0 0 0 3px #1e42681c}.avatar{position:relative;display:inline-grid;place-items:center;flex:none;border-radius:50%;background:var(--brand-soft);color:var(--brand);font-weight:700}.avatar:after{content:"";position:absolute;right:0;bottom:0;width:8px;height:8px;border:2px solid #fff;border-radius:50%;background:#4ade80}.avatar-sm{width:30px;height:30px;font-size:10px}.avatar-md{width:36px;height:36px;font-size:11px}.avatar-lg{width:48px;height:48px;font-size:14px}.spinner{display:inline-block;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:spin .7s linear infinite}.spinner-sm{width:14px;height:14px}.spinner-md{width:22px;height:22px}.spinner-lg{width:34px;height:34px}@keyframes spin{to{transform:rotate(360deg)}}.skeleton{display:block;max-width:100%;border-radius:8px;background:linear-gradient(90deg,#e7ebef 25%,#f4f6f8 48%,#e7ebef 72%);background-size:220% 100%;animation:shimmer 1.35s ease-in-out infinite}@keyframes shimmer{to{background-position:-220% 0}}.skeleton-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px}.skeleton-list{display:grid;gap:1px;padding:8px}.loading-layout{animation:fade .18s ease both}.empty-state{min-height:220px;display:grid;place-items:center;align-content:center;gap:8px;padding:32px;text-align:center;color:var(--muted)}.empty-state strong{color:var(--brand);font:700 17px/1.3 var(--display)}.empty-state p{max-width:420px;margin:0 0 6px}.empty-mark{width:44px;height:44px;border:2px solid #cbd5df;border-radius:12px;background:var(--surface-subtle);box-shadow:inset 0 0 0 10px #fff}.alert{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 14px;border:1px solid;border-radius:9px;font-size:13px}.alert strong{display:block;margin-bottom:2px}.alert-info{color:#1e4c91;border-color:#bfd1f8;background:#eef4ff}.alert-success{color:#17633e;border-color:#bfdccd;background:#ecf7f1}.alert-warning{color:var(--warn);border-color:#e4d3ae;background:#faf4e4}.alert-danger{color:var(--danger);border-color:#ebc3c6;background:#fdf0f1}.table-wrap{overflow:auto}.data-table{width:100%;border-collapse:collapse;font-size:13px}.data-table th{position:sticky;top:0;z-index:1;padding:11px 14px;background:var(--surface-subtle);color:var(--muted);font-size:11px;letter-spacing:.04em;text-align:left;text-transform:uppercase}.data-table td{padding:12px 14px;border-top:1px solid #edf1f5;vertical-align:middle}.data-table tbody tr{transition:background .15s ease}.data-table tbody tr:hover{background:var(--surface-subtle)}.toast-region{position:fixed;right:18px;bottom:18px;z-index:1000;display:grid;gap:8px;width:min(380px,calc(100% - 36px));pointer-events:none}.toast{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;border:1px solid var(--line);border-radius:9px;background:#fff;box-shadow:var(--shadow-md);font-size:13px;pointer-events:auto;animation:toast-in .22s ease both}.toast button{border:0;background:transparent;color:inherit;font-size:18px;cursor:pointer}.toast-success{border-left:4px solid var(--ok)}.toast-danger{border-left:4px solid var(--danger)}.toast-info{border-left:4px solid var(--info)}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}}.dialog-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:900;display:grid;place-items:center;padding:20px;background:#102b4561;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.dialog{width:min(440px,100%);padding:22px;border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 20px 55px #102b452e;animation:rise .2s ease both}.dialog h2{margin:0 0 8px;color:var(--brand);font:700 19px/1.3 var(--display)}.dialog p{margin:0 0 20px;color:var(--muted)}.dialog-actions{display:flex;justify-content:flex-end;gap:8px}@keyframes fade{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}@keyframes rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.login-page{min-height:100%;display:grid;place-items:center;padding:24px;background:linear-gradient(180deg,rgba(22,50,79,.05),transparent 42%),var(--bg)}.login-card{width:min(430px,100%);padding:32px;border:1px solid var(--line);border-top:4px solid var(--brand);border-radius:12px;background:#fff;box-shadow:0 18px 50px #16324f1a;animation:rise .3s ease both}.login-brand{display:flex;align-items:center;gap:10px;margin-bottom:26px;color:var(--brand)}.login-brand strong{display:block;font:700 15px/1.2 var(--display)}.login-brand small{color:var(--muted);font-size:11px}.login-mark{position:relative;width:36px;height:36px;flex:none;border-radius:8px;background:var(--brand)}.login-mark:after{content:"";position:absolute;top:9px;right:9px;bottom:9px;left:9px;border:2px solid #fff;border-radius:3px}.login-card h1{margin:5px 0 7px;color:var(--brand);font:700 25px/1.25 var(--display)}.login-sub{margin:0 0 22px;color:var(--muted);font-size:14px}.login-form{display:grid;gap:14px}.login-form .button{width:100%}.login-code{text-align:center;font-size:22px;font-weight:700;letter-spacing:.28em;font-variant-numeric:tabular-nums}.login-foot{margin:22px 0 0;padding-top:14px;border-top:1px solid #edf1f5;color:var(--muted);font-size:11px;text-align:center}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}.stat-card{padding:16px 17px;border:1px solid var(--line);border-radius:var(--radius);background:#fff;box-shadow:var(--shadow-xs);transition:border-color .15s ease,box-shadow .15s ease}.stat-card:hover{border-color:#c4d2e0;box-shadow:var(--shadow-md)}.stat-card.accent{border-top:3px solid var(--brand)}.stat-card strong{display:block;color:var(--brand);font-size:24px;font-variant-numeric:tabular-nums;letter-spacing:-.03em}.stat-card span{color:var(--muted);font-size:12px}.activity-list{display:grid}.activity-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px 16px;border-top:1px solid #edf1f5}.activity-row:first-child{border-top:0}.activity-row strong{display:block;color:var(--brand);font-size:13px}.activity-row small{color:var(--muted)}.inbox-page{height:100%;min-height:0;display:flex;flex-direction:column}.inbox-page>.alert{margin:10px}.inbox-layout{flex:1;min-width:0;min-height:0;display:grid;grid-template-columns:310px minmax(0,1fr) 270px}.inbox-list{min-height:0;overflow:hidden;display:flex;flex-direction:column;border-right:1px solid var(--line);background:#fff}.inbox-list-head{padding:13px 14px;border-bottom:1px solid var(--line);background:#fff}.section-title{display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--brand)}.search-input{margin-top:9px;background:var(--surface-subtle)}.ticket-list{min-height:0;overflow:auto;display:grid;align-content:start}.ticket-list>.skeleton{margin:5px 9px}.history-search-panel{border-top:1px solid var(--line);padding:12px;display:grid;gap:8px;background:var(--surface-subtle);max-height:38%;overflow:auto}.search-result-card{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:10px;display:grid;gap:3px;color:var(--ink);text-align:left;cursor:pointer}.search-result-card:hover{border-color:#c4d2e0;box-shadow:var(--shadow-xs)}.search-result-card strong{color:var(--brand);font-size:12px}.search-result-card small{color:var(--muted);font-size:10px}.search-result-card span{color:var(--ink);font-size:12px;line-height:1.35}.ticket-card{width:100%;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:9px;padding:12px 13px;border:0;border-bottom:1px solid #edf1f5;background:transparent;color:var(--ink);text-align:left;cursor:pointer}.ticket-card:hover{background:var(--surface-subtle)}.ticket-card.active{background:var(--brand-soft);box-shadow:inset 3px 0 0 var(--brand)}.ticket-content{min-width:0}.ticket-name{display:flex;align-items:center;justify-content:space-between;gap:6px;color:var(--brand);font-size:13px}.ticket-name time{color:var(--muted);font-size:10px;font-weight:400}.ticket-badges{display:flex;flex-direction:column;gap:4px;align-items:flex-end}.ticket-preview{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-top:3px;color:var(--muted);font-size:12px;line-height:1.35}.inbox-thread{min-width:0;min-height:0;display:flex;flex-direction:column;background:#eef1f5}.thread-head{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 15px;border-bottom:1px solid var(--line);background:#fff}.thread-head strong,.thread-head span{display:block}.thread-head strong{color:var(--brand);font-size:13px}.thread-head span{margin-top:2px;color:var(--muted);font-size:11px}.back-to-list{display:none;width:34px;height:34px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--brand);font-size:24px;line-height:1}.message-list{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:8px;padding:16px}.message-list .skeleton-out{align-self:flex-end}.message-list .bubble{box-shadow:var(--shadow-sm);animation:fade .18s ease both;max-width:min(78%,420px);position:relative;cursor:pointer}.message-list .bubble.menu-open{outline:2px solid color-mix(in srgb,var(--brand) 35%,transparent)}.message-list .bubble time{display:block;margin-top:5px;color:var(--muted);font-size:10px;text-align:right}.bubble-body{white-space:pre-wrap;word-break:break-word;line-height:1.35}.wa-text strong{font-weight:700}.wa-text em{font-style:italic}.wa-text s{text-decoration:line-through}.wa-mono{font-family:JetBrains Mono,ui-monospace,monospace;font-size:.92em;background:color-mix(in srgb,var(--ink) 6%,transparent);padding:1px 4px;border-radius:4px}.wa-link{color:var(--brand);text-decoration:underline}.bubble-media{display:block;padding:0;border:0;background:transparent;cursor:zoom-in;margin:-4px -4px 6px;border-radius:10px;overflow:hidden;max-width:100%}.bubble-media img,.bubble-media-video{display:block;max-width:100%;max-height:320px;width:auto;height:auto;object-fit:cover;border-radius:10px}.bubble-media-audio{width:100%;margin-bottom:6px}.bubble-doc{display:inline-flex;align-items:center;gap:6px;padding:8px 10px;border-radius:8px;background:color-mix(in srgb,var(--ink) 5%,transparent);color:inherit;text-decoration:none;margin-bottom:6px}.msg-menu{position:fixed;z-index:40;min-width:220px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-md);padding:6px;display:flex;flex-direction:column}.msg-menu button{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;text-align:left;padding:9px 10px;border-radius:7px;font:inherit;cursor:pointer;color:var(--ink)}.msg-menu button:hover{background:color-mix(in srgb,var(--brand) 8%,#fff)}.msg-dialog-backdrop,.media-lightbox{position:fixed;top:0;right:0;bottom:0;left:0;z-index:50;background:#102b458c;display:grid;place-items:center;padding:24px}.msg-dialog{width:min(420px,100%);background:#fff;border-radius:14px;padding:18px;box-shadow:var(--shadow-md);display:grid;gap:12px}.msg-dialog h3{margin:0;font-family:var(--font-display);font-size:1.2rem}.msg-dialog textarea.input{resize:vertical;min-height:84px}.msg-dialog-actions{display:flex;justify-content:flex-end;gap:8px}.media-lightbox img{max-width:min(960px,100%);max-height:90vh;border-radius:12px;box-shadow:var(--shadow-md)}.inbox-thread .composer{flex:none;padding:11px 14px;border-top:1px solid var(--line);background:#fff}.inbox-meta{min-height:0;overflow:auto;border-left:1px solid var(--line);background:#fff}.inbox-meta>header{padding:15px;border-bottom:1px solid var(--line);color:var(--brand);font-size:13px}.citizen-summary{display:flex;align-items:center;gap:10px;padding:16px;border-bottom:1px solid #edf1f5}.citizen-summary strong,.citizen-summary span{display:block}.citizen-summary strong{color:var(--brand);font-size:13px}.citizen-summary span{margin-top:3px;color:var(--muted);font-size:11px}.meta-section{display:grid;gap:8px;padding:15px;border-bottom:1px solid #edf1f5}.meta-section h3{margin:0;color:var(--muted);font-size:10px;letter-spacing:.08em;text-transform:uppercase}.meta-section dl{display:grid;gap:8px;margin:0}.meta-section dl div{display:flex;justify-content:space-between;gap:12px;font-size:11px}.meta-section dt{color:var(--muted)}.meta-section 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